Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our platform
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact our customer support
• Participate in surveys or promotions
• Leave reviews or feedback

This personal information may include:

• Full name and contact information (email address, phone number, postal address)
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, preferences)
• Communication records (emails, chat logs, phone calls)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Provision

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Facilitating payments and preventing fraud
• Delivering products and services you request

2.2 Communication

• Sending order confirmations and updates
• Providing customer service and technical support
• Sending promotional materials and newsletters (with your consent)
• Notifying you about changes to our services or policies

2.3 Improvement and Analytics

• Analyzing website usage to improve our services
• Personalizing your shopping experience
• Conducting research and development
• Monitoring and preventing security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Shipping and logistics companies
• Cloud storage providers
• Marketing and analytics services
• Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Requests from law enforcement agencies
• Protection of our rights and safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us directly.

6.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6.3 Deletion

You can request the deletion of your personal information, subject to certain legal and business requirements.

6.4 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our customer support

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Nigeria. Any disputes arising from this policy will be subject to the jurisdiction of Nigerian courts.

By using Mgbele Marketplace, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.